You can reach our support team 24/7 through multiple channels. Call our toll-free number (1-800-TECH-CARE), initiate a live chat directly from our website, or send us an email at support@techcarepro.com. For urgent issues, phone support typically provides the fastest response time.

TechCare Pro provides 24/7/365 support with no exceptions for holidays or weekends. Our team is always available to assist with your technology emergencies. Response times may vary slightly based on issue complexity and staff availability, but we guarantee an initial response within 30 minutes for all requests.

Our pricing is transparent and straightforward. Remote support services start at $49 for a 30-minute session. Extended troubleshooting is billed at $79/hour (pro-rated in 15-minute increments). In-home services have a flat $99 diagnostic fee plus $89/hour labor rate. All pricing is confirmed before work begins, and we offer package discounts for multiple issues or recurring service needs.

In the rare event we cannot resolve your issue during the initial service period, you won't be charged for that time. We'll either recommend alternative solutions (like hardware replacement) or escalate to our senior technicians at no additional diagnostic cost. Our satisfaction guarantee means you only pay for successful resolutions.

Yes! We offer specialized small business support packages that include priority response, onsite visits, network monitoring, and preventative maintenance. Our business plans start at $299/month for up to 5 devices with discounts for larger deployments. Contact our business solutions team for a custom quote.

For most issues, we'll need: device make/model, operating system version, description of the problem, steps already attempted, and any error messages. For remote access, we use secure enterprise-grade software that requires your explicit permission for each session. You'll be able to monitor all technician activity and terminate the session anytime.

Emergency requests are prioritized with immediate response. Our average connection time for critical issues (like business downtime or security breaches) is under 5 minutes during business hours. Standard response time is under 30 minutes for all other requests. Onsite emergency visits are available in most metropolitan areas within 4 hours.